Phoenyx Travels (“we,” “us,” “our”) values your privacy and commits to safeguarding it. This Privacy Policy (“Privacy Policy”) governs data collection when you visit our websites, including https://phoenyxtravels.com (the “Website”), interact with our social media, or use our services. It outlines what Personal Information we collect and its usage.

The purpose of this Privacy Policy is to inform you what Personal Information we may collect and how it may be used. This excludes publicly available information from government records.

INFORMATION WE COLLECT

1. Information You Provide Us

Information You Provide Visiting the Website may involve sharing information with us or our service providers, including but not limited to: 

Website Interaction: Features on the Website may request Personal Information such as your name, email, and phone number. For instance, accessing free resources or commenting on a blog post requires submitting Personal Information. 

Email Newsletters: By providing your email, you agree to receive our email updates. You can unsubscribe following the instructions in our communications. 

Surveys and Contests: Participation in promotions or surveys is voluntary and may require Personal Information, such as your name, email address, and physical address for entry, prize distribution, and site improvement purposes. Users have the option to integrate their Facebook, Instagram, and/or Google accounts with their user profile on the Website. 

Social Media: Personal Information shared via social media platforms (e.g., Facebook, Instagram, YouTube, Twitter, etc) is public. Linking social media accounts to your profile grants us access to certain account details. Should you opt for such integration, we shall access and collect your name, email address, and profile picture as linked to these accounts. 

The Website employs the WordPress commenting system, which will display your profile picture if you choose to comment on a post. Furthermore, the Personal Information obtained through this integration may be utilized for marketing endeavors, including but not limited to targeted social media outreach.

Utilization of Additional Services: The Website provides various services, including but not limited to online purchases. These services necessitate the submission of Personal Information by users, encompassing, inter alia, names, email addresses, and credit card details. To facilitate these services, we may engage third-party service providers. The handling and processing of your Personal Information by these third-party entities are governed by their respective privacy policies. We recommend reviewing such policies for a comprehensive understanding of their data practices. Detailed information regarding our engagement with third-party service providers is delineated in the subsequent section titled ‘Third-Party Use of Personal Information’.

2. Automatically Collected Information 

During your utilization of the Website, we may systematically gather specific data related to your activity and usage. This encompasses, but is not limited to, your Internet Protocol (‘IP’) address, type of operating system, browser specification, source URL, the web pages viewed and interactions (such as clicks) on the Website, along with the timestamps of your access. The purpose of such data collection is to enhance the Website’s functionality and to facilitate a customized user experience upon subsequent visits. Various technological methods are employed for this data acquisition, as further explicated in the subsequent section ‘Cookies and Related Technologies.’

HOW YOUR INFORMATION MAY BE USED 

Utilization of Personal Information: Beyond the objectives for Personal Information collection as previously outlined, the gathered data may be utilized for legal compliance and to further our legitimate business interests. The scope of collection and usage includes, but is not limited to:

  • Operational enhancement, maintenance, and user experience improvement of the Website;
  • Purposes explicitly communicated at the point of Personal Information collection;
  • Creation and customization of user accounts, including verification of user identity for Website access;
  • Routine business activities such as responding to comments or inquiries, processing transactions related to our services, record management, dispatching administrative communications, and service provision and administration;
  • Marketing endeavors aimed at Website improvement, personalization, and usage analysis;
  • Support, personalization, development, and enhancement of the Website and its services;
  • Adherence to legal, ethical, or regulatory mandates, including actions to mitigate potential risks to users or third parties;
  • Identification, prevention, investigation, or notification of fraudulent, unlawful, or criminal activities, and compliance with law enforcement requests;
  • Enforcement of our Terms of Use and other contractual agreements.

DISCLOSURE TO THIRD PARTIES 

We affirm that your Personal Information is neither sold nor shared with third-party entities, except as provided in this section. Personal Information may be disclosed to the following categories:

Third-Party Service Providers: The Website may transmit your Personal Information to external service entities tasked with various Website functions, including but not limited to website hosting, IT services, infrastructure support, email delivery, and auditing services. While these entities may access your Personal Information for their service delivery, they are strictly prohibited from employing such information for any purpose other than servicing the Website.

To Perform Services for You: We reserve the right to share your Personal Information with third-party service providers directly engaged in providing services to you. In instances where you elect to use a Website-provided service necessitating interaction with third-party providers, the privacy policy and terms of use of the respective provider shall govern the management of your Personal Information.

Other Legal Reasons: In circumstances mandated by legal obligations or under a good faith belief that such disclosure is essential to safeguard our rights, property, or safety, or that of our users or the public, we may disclose Personal Information to third parties. This includes, but is not limited to, situations where our business undergoes structural changes like mergers, acquisitions, bankruptcy, or reorganization proceedings.

Marketing: For marketing objectives, the Website may engage third-party services, detailed in the subsequent section ‘Advertising and Third Party Data Collection’.

ANONYMOUS DATA 

We may create anonymous data for marketing or analytics, shared with third parties. This includes website visit data and information from cookies (aggregate or de-identified information that does not identify you as an individual). 

COOKIES AND RELATED TECHNOLOGIES 

The Website employs cookies and related technologies for data collection as outlined in the ‘Automatically Collected Information’ section. Cookies are small text files placed by your browser onto your computer’s storage to assist in customizing your user experience. These cookies enable us to provide features or services tailored to your historical interactions with the Website. Specifically, they are used for storing visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. The Website utilizes both session cookies, which expire upon closing your browser, and persistent cookies, which remain until deleted, to enhance your personalized experience on the Website.

You have the option to block the Website from setting cookies through your browser settings. Additionally, existing cookies can be removed using internet browser settings or other software tools. It is important to note that some Website functionalities may be limited if you disable cookies.

In terms of third-party analytics, the Website employs services such as Google Analytics for collecting and examining Website usage details, such as referring websites and user interactions. Google Analytics may record your IP address but does not capture other personal information. To opt out of Google Analytics data use, the Google Analytics Opt-out Browser Add-on is available for installation by clicking here.

Furthermore, our advertising and marketing associates may also deploy cookies, as further described in the ‘Advertising and Third Party Data Collection’ section.

ADVERTISING AND THIRD PARTY DATA COLLECTION 

We work with Mediavine for interest-based advertising, using cookies to personalize content and ads. You can control cookie settings and opt out of interest-based advertising through designated platforms.

Retargeting Ads

Periodically, the Website may participate in retargeting strategies, collaborating with external entities like Google, Facebook, or Instagram, for promotional purposes. These third-party organizations utilize cookies to deliver targeted advertising predicated on an individual’s previous interactions with the Website.

Affiliate Program Participation

The Website partakes in affiliate marketing activities, which involve incorporating tracking links within the site. When you interact with an affiliate link, a cookie is installed on your browser to monitor potential sales, facilitating commission calculations.

Additionally, Phoenyx Travels participates in the Amazon Services LLC Associates Program, an affiliate advertising program allowing websites to earn fees through advertising and linking to Amazon.com. As a part of the Amazon Associates program, the Website utilizes customized links provided by Amazon to track referrals to their platform. Cookies are employed to track these visits, aiding in the allocation of sales-based commissions.

Newsletters

On the Website, you may subscribe to our newsletter, which may be used for advertising. All newsletters contain tracking pixels which are pixels embedded in emails that provide an analysis of the success of online marketing campaigns.This data is not shared with third parties. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

RIGHTS RELATED TO YOUR PERSONAL INFORMATION 

Depending on residency, you may have certain rights related to your Personal Information. These may include:

  • Opt-out: You may opt-out of future email communications by clicking the unsubscribe links in our emails. You may also notify us at phoenyx@phoenyxtravels.com to be removed from our mailing list.
  • Access: You may have access to the personal information we have about you by sending an email request to phoenyx@phoenyxtravels.com.
  • Amend: You may amend your Personal Information by contacting us at phoenyx@phoenyxtravels.com.
  • Forget: In certain situations, you may make a request that we erase or forget your personal data. To do so, please send an email request to phoenyx@phoenyxtravels.com.

Be advised that certain data may be retained by us for the purposes of record-keeping, completion of transactions, or as mandated by legal requirements.

For inquiries or actions related to your data rights, please reach out to us at phoenyx@phoenyxtravels.com.

LINKS 

The Website contains links to other sites. Please be aware that we are not liable for their content or privacy practices. We encourage users to read the privacy policies of other websites that collect Personal Information.

INFORMATION PROTECTION 

The Website uses implement security measures to protect against the loss, misuse, and alteration of the information under our control. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

CHILDREN’S INFORMATION 

We do not knowingly collect data from children under 13. If you believe that the Website has unknowingly collected Personal Information for children under 13, please contact us as described at the end of this Privacy Policy.

CONTACT INFORMATION 

For queries regarding this Privacy Policy, please contact us at phoenyx@phoenyxtravels.com.

Last updated: January 19, 2024.